Employment training is the first introduction a new staff member receives of your company. It provides their basis of safety, etiquette and culture which they will carry with them as they develop within the company. It not only provides them with a greater understanding of their roles and responsibilities, but it can also address their weaknesses and drive growth in their careers within your organisation. This results in increased morale and consistent efficiency and decreased staff turnover that ultimately benefits the company.
While training can come through many different mediums (presentations, on job, remote etc…), knowing the type of training that you are providing your staff can help you find potentially bad processes and a path to improve ultimately resulting in a happier, more efficient work force with a lower staff turn over.
Below are six levels of staff training that we've found from working with our customers over the years.
Your employee starts with no training from corporate, told where to go and gets told what to do from another employee. We've found this is typical for seasonal workers in the middle of the season. The high staff turnover is a by-product of backpackers but is compounded by the potential problems from no training. We've found from our customers in this industry at least have their staff informed about the job requirements results in less shock from their seasonal workers and less staff turn over in their initial week of employment.
Contractual employment is when you list the role requirements in the contract you have your staff sign on initial employment. Did they read it? Are they aware are their obligations? While this is a step above no training, the actual training comes from another employee on the same line and results in a similar staff turn over, especially in the first week.
Passive training is typically in the form of PowerPoint presentations and videos, with a speaker explaining terms and agreements usually found in the contract. Employees absorb the information, but it is often a challenge to ensure retention of what they learn. If you're company is currently delivering this type of training there are some simple things you can do to enhance this process such as delivering through a platform like Chorck to do it self paced, reducing the burden on HR staff for the presentation of the training. Adding an assessment will also provide confirmation of knowledge retention, at least straight after the information has been presented.
This level is also called experiential learning. Employees are guided through the process and actually experience what they are learning. For instance, if you are actively training an employee to use plant equipment, you may have a SCORM course that takes you through the various aspects and safety devices available through interactions and voice overs. You can create complex assessments that include things like drag and drop, matching various items or scenario based walkthroughs to ensure knowledge retention.
Engagement is critical to training outcomes and the traditional way to deliver this training was in a classroom with real equipment and set scenarios. Now that Virtual Reality (VR) and Augmented Reality (AR) is becoming mainstream people are hanging up their tool belts and putting on the googles for a immersive environment provided to sharpen the skills of workers without worrying about real-world consequences.
Real world training
This is the best type of training as employees are guided through the company's processes and provided with first-hand experience on the work they are expected to do. Where possible this provides the best outcome however the tradeoff is a high cost of training and therefore typically not provided by companies.
Bonus, Micro Learning
OK, so you've trained your staff member, now what? Will they keep all that knowledge you've trained them on? Unfortunately up to 90% of that training can be forgotten within 7 days. Thats where Micro Learning comes in by supplementing the training already delivered to ensure knowledge retention. Be careful though, many platforms claim to be based on micro learning but do the entire training via micro tasks. Micro Learning is specifically the supplementation of a complete training exercise.
If you’re interested in learning more about the different training methods that you can apply at your workplace, call us on 1300 238 549. We are experts in staff training, training matrix, company inductions and certificate management. If you're interested in our eLearning delivery and microlearning tool, you can request for an interactive live demo.